SAP CRM Training Course

Become Specialized in progressive topics such as Organizational Model, Sales & Marketing, Business Partners, and more
Get 100% Practical Training on S/4 HANA or ECC Software

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Learn from Industry Experts

44 Hours of Live Online Classes
Get 1-Year Gold Membership of the Academy
Access to E-Learning LMS Portal (Recording, Practice Tests, Presentations etc)
100% Money back guarantee*
9 in 1 Program: T.P.I.C.P.E.B.M
Gain expertise in CRM Organizational Model, Business Activities & Activity Monitor, BP Segmentation, and more
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About the Course

SAP CRM Training Course

The SAP CRM Training Course by Henry Harvin is formulated to equip candidates with in depth knowledge and clear perception of SAP CRM tool to develop strong relationship with customers

The Training will give an idea about CRM application benefits, to an organization in various ways such as Organizing and Coordinating various operations that includes Customers, Business partners, operations, and more

Who can Enroll?

    This Course is best suited for:
  • CRM Executives
  • CRM Heads
  • Relationship Managers
  • Loyalty Managers
  • Freshers aspiring to build careers in CRM

9 in 1 Course

  • Training: 44 Hours of Live Online Interactive Classroom Sessions
  • Projects: Facility to undergo projects in Organizational Model, Territory Management, Product Master, and more
  • Internship: Internship Assistance to gain practical experience of the learnings
  • Certification: Get an SAP CRM Certification Training from Henry Harvin®, Govt of India recognized & Award-Winning Institute
  • Placement: 100% Placement Guarantee Support for 1-Year post successful completion
  • E-Learning Access with Abundant Tools and Techniques, video content, assessments, and more
  • Bootcamps: Regular Bootcamps spread over the next 12 Months
  • Hackathons: Free Access to #AskHenry Hackathons and Competitions
  • Membership: Get 1-Year Gold Membership of Henry Harvin® ERP Academy for the SAP CRM Training Course

Trainers at Henry Harvin®

  • Most respected industry experts with 18+ years of working experience
  • Carefully selected by our training partners and recognized by numerous organizations over the years for their work
  • Have been invited for 150+ keynote classes for SAP CRM Training Classes
  • Have delivered 500+ lectures and are currently empaneled as domain experts with Henry Harvin® ERP Academy

Alumni Status

Become a part of the Elite ERP Academy of Henry Harvin® & join the 3,00,000+ strong Alumni Network Worldwide

Gold Membership Benefits

  • E-Learning Access: Access to recorded videos, games, projects, case studies, etc.
  • Monthly Bootcamp Sessions: Brush up your concepts with our regular Bootcamp sessions held every month with the experts in the field specifically targeted to make you industry-ready.
  • Job Opportunities and Internship: Certified SAP CRM Training Course graduates get 100% placement assistance and internship opportunities with Henry Harvin® or partner firms.
  • Interview Guaranteed: Support in facing and clearing the interview.
  • Complimentary Modules: Gain exclusive access to Complimentary Modules, namely, Soft Skill Development and Resume Writing along with the course curriculum of Certified SAP CRM Training Course.

Learning Benefits

  • Gain basic understanding about the CRM Organizational Model
  • Assign Employee to Hierarchy
  • Become aware of the Business Activities and Activity Monitor
  • Be acquainted with the Sales Order Scenario in CRM & R/3
  • Develop understanding about Marketing Plan Campaign Management and BP Segmentation
  • Understand various concepts of an Organizational Model (OM)
  • Manage Account Box Setting, Remainder Setting, and more

Recognitions of Henry Harvin® Education

  • Winner of Top Corporate Training Award, Game-Based Learning Company of the Year, 40 under 40 Business World Award.
  • Affiliated with the American Association of EFL, Ministry of Corporate Affairs, MSME, UKAF, UKCert, Project Management Institute (PMI), and ISO 29990:2010 certified.
  • Reviews: 1400+ Google Reviews, 200+ YouTube Testimonials with 4.5+ Rating. Rated on GoAbroad, Trustpilot, GoOverseas & more.

Career Benefits

  • Become Eligible for SAP CRM’s jobs demanding background
  • Open doors to Job Opportunities Abroad demanding specialization
  • Fill the void of thousands of untapped High-Paying Jobs as SAP CRM with Talent Shortage
  • Earn a Rewarding Certification– ‘SAP CRM Training
  • Improve your CV & LinkedIn Profile with professional development
  • Support your Startup with high ROI
  • Build a Startup in one of the most rewarding fields of today
Course Curriculum

Module 1: Introduction to ERP, CRM, and SAP

Preview

In this module the candidate will learn about Enterprise Resource Planning, Systems Applications and Product in Data Processing and Customer Relationship Management.

  • Introduction on ERP
  • Introduction on SAP
  • Introduction on CRM
Module 2: CRM Concepts

Preview

In this module the candidate will learn about Customer Relationship Management Business Partners, Creation of Business Partners on Category, Basic Setting, Business Partner Grouping and Relationships, and also about Visual Configuration Tools.

  • CRM Business Partners
  • Creation of BP (Business partners) on Category
  • Basic Settings (Field grouping, No range etc.)
  • BP Grouping
  • BP Relationships
  • Visual Configuration Tools
Module 3: Organizational Model

Preview

In this module the candidate will learn about concepts of Organizational Model, the CRM Model and Organizational Data Determination.

  • OM Concepts
  • CRM Organizational Model
  • Organizational Data Determination
Module 4: Territory Management

Preview

In this module the candidate will learn about Territory Management, its Hierarchy Levels, Hierarchy ID and Assigning employees to Hierarchy.

  • Territory Management
  • Hierarchy Levels, Hierarchy ID,
  • Assigning employee to Hierarchy
Module 5: Product Master

Preview

In this module the candidate will learn about a Product, Types of Products, Creation of Hierarchies, Categories, Attributes and Set Types.

  • Product types
  • Creation of Hierarchies and Categories
  • Creation of Attributes, Set types
Module 6: Activity Management

Preview

In this module the candidate will learn what are Business Activities and understand what is an Activity Monitor.

  • Business Activities /Task
  • Activity monitor
Module 7: Basic functions

Preview

In this module the candidate will learn about Basic Functions, which includes understanding what is Partner Processing, Access Sequence and Partner Determination Procedure.

  • Partner Processing
  • Access sequence,
  • Partner determination procedure
Module 7: Basic functions

Preview

In this module the candidate will learn about Basic Functions, which includes understanding what is Partner Processing, Access Sequence and Partner Determination Procedure.

  • Partner Processing
  • Access sequence,
  • Partner determination procedure
Module 8: Sales Transaction

Preview

In this module the candidate will learn about Enquiries and Quotations, Sales Order, Customizing Sales Transactions and Sales Order Scenario in CRM AND R/3.

  • Enquiries & Quotations
  • Sales Order
  • Customizing Sales Transactions
  • Sales Order scenario in CRM & R/3
Module 9: Data Flow

Preview

In this module the candidate will learn about Data Flow, Copy Control and Item Category Determination in Business.

  • Data Flow in Business Transactions
  • Copy Control
  • Item category determination
Module 10: Marketing Management

Preview

In this module the candidate will learn about Marketing Management, which includes understanding Marketing plan Campaign Management, B P Segmentation, Marketing Attributes and sets, Create Data and Sample Source, Profile Set Details, Product Proposals, Personalized Mail Forms, External List Management, Allocation Planning, Assigning Target Group to Channel and Campaign Execution.

  • Marketing plan Campaign management
  • B P Segmentation
  • Define Marketing Attributes and Attribute Sets
  • Create Data and Sample Source
  • Profile Set Details
  • Product Proposal
  • Personalized Mail forms
  • External List Management
  • Allocation Planning
  • Assigning Target group to channel
  • Campaign Execution
Module 11: Lead Management

Preview

 In this module the candidate will learn about Lead Management, which includes understanding Questionnaire/ Evaluation for Leads, Qualification Level for Leads and Origin, Priority and group.

  • Questionnaire/Evaluation for leads
  • Qualification level for leads
  • Origin, Priority, Group
Module 12: Sales Opportunity Management

Preview

In this module the candidate will learn about Sales Opportunity Management, which includes understanding Customizing Opportunities, Sales, Cycle, Phases, Origin, Group and Priority.

  • Customizing Opportunities
  • Sales cycle, Phases
  • Origin, Group, Priority
Module 13: Service

Preview

In this module the candidate will learn about Service Organization, Cycle, Order, Confirmation and warranty Management.

  • Service organization
  • Service cycle
  • Service Order
  • Service Confirmation
  • Complaints and Returns
  • Warranty management
Module 14: CRM Contact Channels

Preview

In this module the candidate will learn about Customer Interaction Center, its Framework and Tile Hidden Components, Visible Components, Action box Setting, Interactive Scripting, ASAP Methodology, Middleware and Updates, Advantages and Screen Changes.

  • CIC (Customer Interaction Center)
  • Framework & Title Hidden Components,
  • Visible Components
  • Action Box settings, Remainder scripting
  • Interactive scripting
  • ASAP Methodology
  • System Landscape
  • Middleware and Updates
  • Version updates
  • Features & Advantages
  • Screen changes
Module 15: Terminology

Preview

In this module the candidate will learn about Terminologies such as Web UI, Business Roles, Logical Links, Role Config Keys, PFCG Roles and Navigation bar profile etc.

  • Web UI (User Interface)
  • Business Roles & Work Centers
  • Logical links/Direct links
  • Role Config keys
  • PFCG Roles
  • Navigation bar profile etc.
Complimentary Module 1: Soft Skills Development

Preview

  • Business Communication
  • Preparation for the Interview
  • Presentation Skills
Complimentary Module 2: Resume Writing

Preview

Resume Building Technique

Training Certification Process

1

Counselling and Registration

Consult with our counsellors to check your eligibility and the right batch, and then Register for the Certified SAP CRM Training Course

2

Complete Henry Harvin® Certified SAP CRM Training Course

Attend 44 hours sessions and gain 44 credits to get course completion certification from Henry Harvin®

3

Deliver Projects Assigned

Gather experience with real-world assignments and practical projects to upgrade your existing skills. Deliver these mini-projects to be eligible for Henry Harvin® SAP CRM Training Certification

4

Earn SAP CRM Training Certification

Post-successful completion of the course, earn Henry Harvin® SAP CRM Training Certification. Post it on social media, get it framed, and increase your value in the industry

Commonly Asked Questions

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